A student says they finished, but your Gradebook or class page still shows them as not started. Most of the time the work is saved and one of three things is going on: your page is showing what it loaded a few minutes ago, the student stopped one click short of what counts as complete, or the work landed somewhere you aren't looking. This article explains exactly what counts as complete in Intertwined and walks through each cause.
Reload the page first
Teacher pages load your class's numbers when you open them and then hold on to them for a few minutes, so moving between tabs stays fast. They don't update on their own while you watch, and a page you visited earlier can show numbers that are up to about ten minutes old.
Reload the page: press F5 (Ctrl R) on Windows or a Chromebook, or Cmd R on a Mac.
Check the student again.
The Economy Simulator's round controls and the Business Simulator's live view are the exceptions; they refresh by themselves while a round or day is running.
What counts as complete
Intertwined records progress when a student takes a specific action, not when they look at a page. Knowing those actions explains most "I did it!" moments.
Lessons
A lesson is complete when the student clicks Complete & continue at the bottom of it. On the last lesson of a section that has a quiz, the button is Start Quiz, and clicking it completes the lesson too. A completed lesson shows a Completed label next to its title.
Reading to the end, scrolling, or jumping to another lesson from the course outline doesn't mark a lesson complete. If a student moved around using the outline, have them go back to each lesson and click the button at the bottom.
Quizzes
Students work through a quiz one question at a time and can retry a question until they get it right. The quiz counts as complete when they answer the last question correctly. A student who leaves partway through hasn't finished yet. When they come back, they pick up where they left off, and every attempt, including the misses, still counts toward their score. More on scoring is in How quizzes and assessments work.
Assignments
Each kind of assignment you can create has its own finish line:
Reading material: every lesson in the section is complete. The section quiz doesn't count. If you ticked Also assign the section quiz, the quiz is a separate assignment with its own finish line.
Quiz: that quiz is complete.
Simulator and Student tools (calculators, the glossary, financial news, OpenStax): the student clicks Mark done next to the assignment on their Assignments page. Playing the simulator or using the tool doesn't complete the assignment by itself; the click does.
Arcade game: completes on its own after about three minutes of play (some games complete it sooner, when the student finishes a round), as long as they opened the game from the assignment. They can also click Mark done.
Twine Town checkpoint: completes on its own when the student reaches the goal in their town.
Older assignments made for a whole section count as complete once every lesson and the section quiz are done, so a student who read every lesson but hasn't finished the quiz isn't done yet.
The full list is in Assignment types explained, and how to read completion in Tracking assignment progress and completion.
The work went to another class or account
Progress belongs to a class membership rather than to the student account as a whole. If the student is on more than one class roster (two of your periods, or yours and a colleague's), their Student Portal shows only one of those classes at a time, and lessons they finish count in that class. Their work is saved; it's showing up on a different class's pages.
Use Find a student (⌘K on a Mac, Ctrl K elsewhere). A student who is in more than one of your classes appears once for each class.
Check the student's progress in the other class.
If they belong in only one class, see Removing students and students in more than one class before removing them, so you know what moves and what doesn't.
The same thing happens when a student has two accounts. Ask them to open My profile (their name at the bottom of the sidebar) and compare the username with the one on your roster.
Numbers are blurred, with a small lock
On the Free plan, you see who has finished what, but scores and accuracy figures are hidden behind a blur with a lock icon. Hover over one and it says "Included with Intertwined Solo." The data is there and keeps updating; your plan doesn't display it. Blurred isn't the same as missing. See Why is a feature locked or blurred?
A dash and "Couldn't load progress"
A dash in place of a number, with a note such as "Couldn't load progress," "Couldn't load scores," or "Couldn't load activity" means that number didn't load this time. It isn't a zero. Reload the page. If it happens again, see A page is stuck loading or looks broken.
Simulator scores aren't in the Gradebook
Simulator columns appear in the Gradebook once the class has a simulator assignment. A simulator that's turned on for the class but not assigned doesn't add columns. See Simulator scores in the Gradebook.
The student can't reach the work at all
If a section is locked in Manage Access, or the course isn't added to the student's class, they can't complete it no matter how hard they try. See A student can't see a course or assignment.
Tips
On the first day, show students the Complete & continue button and tell them it's how their work gets counted.
For simulator and student tool assignments, remind students to click Mark done on their Assignments page when they finish.
When a student insists they finished, ask them to open the lesson and look for the Completed label. If it's there, reload your page.
Check completion after class rather than during it; by then every finished lesson is saved and a single reload shows it all.
Still stuck?
If a lesson shows Completed for the student but not for you after a reload, message us from the chat bubble in the corner of any Teacher Portal page. Include the class, the student's name and username, the course, unit and lesson, and a screenshot of both your view and theirs. See Getting help: chat, bug reports, and feature requests.