Intertwined

Fix a student's login problem by account type and the exact message they see, plus how to prevent it next time.

A student can't log in

What each login message means, how to reset your password, and why Intertwined asks you to log in again.

You can't log in, or you see a connection error

Every message students can see when joining with a class code or link, what causes it, and how to fix it.

A class code or join link isn't working

Check class, course, locked units, publish dates, and assignment targeting to find why a student can't see their work.

A student can't see a course or assignment

What counts as complete in Intertwined, and why a student's finished work might not show on your pages yet.

Grades or progress aren't updating

What padlocks, trial cards, and setup messages on simulators mean, and how to get a simulator running for a class.

A simulator won't load or shows as locked

Quick fixes for spinners, Something went wrong screens, blank areas, and pages that look broken.

A page is stuck loading or looks broken

Supported browsers and devices, browser settings, and the full list of web addresses your IT team should allow.

School networks, devices, and browsers: what Intertwined needs

How to reach our team through chat or email, what to include in a bug report, and how help works for students.

Getting help: chat, bug reports, and feature requests

Short answers to the questions teachers ask most, each linking to the full article.

Frequently asked questions from teachers

Kerry Ao

Fixes for login, class code, progress, and loading problems, and how to reach us.

Teacher Portal: Troubleshooting & Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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