If Intertwined won't let you in, the message on the login page tells you which kind of problem you have: the details you typed, something left over in your browser, or a connection that can't reach us. This article goes through each message in turn, then covers resetting your password and why Intertwined sometimes asks you to log in again after a few days.
You log in at app.intertwinedfinance.com/login. In Email or username, either one works. Then type your Password and click Log in.
"The email or password you entered is incorrect. Please try again."
Intertwined couldn't match what you typed to an account. The usual reasons:
A space after your email or username. Autofill and phone keyboards sometimes add one, and it's enough to make a correct password fail.
A capital letter in the wrong place in your password. Your email and username ignore capitals; your password doesn't.
A different email address. Teachers often have more than one (a district address and a personal one, or an old school's address).
A saved password in your browser that's out of date.
Click at the end of the Email or username box and delete any trailing space.
Click the eye icon in the Password box to check what you typed.
If you have more than one email address, try the other one, or try your username instead.
Still no luck? Reset your password (below). It takes about two minutes.
"Password must be at least 8 characters"
This shows under the Password box when fewer than 8 characters are in it. Every Intertwined password is at least 8 characters, so part of yours is missing, often because a password manager filled in an old or partial entry. Click the eye icon, check the password, and try again.
"We couldn't sign you in. Please try again."
This means the login didn't finish, and not because of a wrong password. There are two causes:
A slow connection. The login took too long. Click Log in again.
A demo account is still open in this browser. If you've tried an Intertwined demo account in this browser (for example during a walkthrough with our team), it stays signed in, and while it does, your real login fails with this exact message every time.
Try once more. If it works, you're set.
Open a private or incognito window and log in there. If that works, your regular browser is still holding the demo account.
In your regular browser, go to app.intertwinedfinance.com/profile and click Log out at the bottom of the My profile page. Then log in with your own details.
If the profile page doesn't open, clear the site data for app.intertwinedfinance.com. In Chrome or Edge, click the icon at the left end of the address bar, open the cookies and site data settings, and delete the data for this site. In Safari on a Mac, choose Safari > Settings > Privacy > Manage Website Data, search for intertwinedfinance, and remove it. Then log in again.
If your browser offers to fill in a demo email and password on the login page, decline it, or delete that saved login, so it doesn't happen again.
"We couldn't reach the server. Check your internet connection and try again."
Your browser sent the login but got no answer back from Intertwined. Your internet may be fine; this message appears whenever Intertwined can't be reached, including when a network blocks it.
Open another website. If nothing loads, it really is your connection.
If other sites work, try Intertwined on a different network, such as your phone on cellular data. If it works there, your school or home network is blocking part of Intertwined. Send your IT team School networks, devices, and browsers: what Intertwined needs.
If it fails everywhere, our service may be temporarily unavailable. Wait a few minutes and try again.
"Something went wrong on our end. Please try again in a moment."
Intertwined received your login but couldn't finish it. Wait a minute and try again. If it keeps happening, our service may be temporarily unavailable; check back in a few minutes.
You were logged out in the middle of something
For security, a sign-in lasts a few days. When it runs out, the next thing you click takes you to the login page, even if you were in the middle of a lesson plan. This is expected, and nothing has happened to your account.
Log in again and Intertwined takes you back to the page you were on.
Anything you had already saved is still there. A form you were halfway through (such as a new assignment) may need to be started again.
Before a long setup session, it can help to log out and back in so your sign-in is fresh.
Going to app.intertwinedfinance.com on its own always shows the login page, even when you're still signed in. Bookmark app.intertwinedfinance.com/dashboard instead: it opens your dashboard if you're signed in and asks you to log in if you're not.
A simulator page sent you to the login screen
The student versions of the simulators are built for student accounts. If you open one while signed in as a teacher, for example from a link a student shared, you may land on the login page or see a page full of zeros. You're still signed in. Go to your dashboard and open the simulator from your class's Simulators tab instead. To see what students see, use the previews in Previewing a simulator before your students do.
Reset a forgotten password
On the login page, click Forgot password? above the password box.
Type the email address on your account in Email Address and click Reset password.
You'll see Check your email. Look for "Reset Your Password - Intertwined Finance" from [email protected], and click RESET PASSWORD in it.
On the Reset your password page, type your email again, then your new password twice, and click Reset password.
When you see Password reset successful, click Continue to login.
Your new password needs at least 8 characters, with an uppercase letter, a lowercase letter, a number, and a symbol (such as ! or #).
If something goes wrong along the way:
No email after 10 minutes: check spam and any quarantine folder your school uses. School email filters sometimes hold messages from new senders; your IT team can allow [email protected].
An error instead of "Check your email": the address may not match an account. Try any other email address you might have signed up with.
"Invalid token." on the reset page: the link is old, has already been used, or the email you typed on the reset page doesn't match the account. Request a new reset email, use the newest one, and type the same address you requested it for.
A message such as "Passwords must have at least one non alphanumeric character.": add a symbol to your new password.
Still stuck?
If you can sign in on another device, message us from the chat bubble in the corner of any Teacher Portal page. If you can't sign in anywhere, email [email protected] from the address you use for Intertwined. Tell us the exact message you see, the browser and device, and what you've tried. Never send us your password. See Getting help: chat, bug reports, and feature requests.