Sometimes a page spins and never finishes, shows "Something went wrong," or loads with pieces missing. Most of these clear up with a reload, and the rest usually come down to the browser, a network filter, or (occasionally) our service being briefly unavailable. Start with the quick fixes below, then find the symptom that matches what you see.
Quick fixes, in order
Try these one at a time and check the page after each.
Reload the page. Press F5 or Ctrl R on Windows and Chromebooks, Cmd R on a Mac.
Do a hard reload. Press Ctrl Shift R (Windows and Chromebooks) or Cmd Shift R (Mac). This makes the browser fetch a fresh copy of Intertwined instead of using what it saved earlier.
Start from your dashboard. Go to app.intertwinedfinance.com/dashboard and click through to the page again, rather than using an old bookmark or link.
Log out and back in. Click your name at the bottom of the sidebar, then Log out on the My profile page.
Try a private or incognito window. These run without your extensions and saved data. If the page works there, an extension or saved data in your regular window is the cause.
Try another browser or device. If it works elsewhere, the problem is local to the first one.
Try another network, such as your phone's cellular data. If it works there, your school network is blocking something; see School networks, devices, and browsers: what Intertwined needs.
"Something went wrong"
This full-page screen says "We hit an unexpected error loading this page. It's usually a temporary hiccup. Try again, or head back home." It has two buttons:
Try again reloads the page. Use this first.
Go home takes you to the front door of Intertwined, which is the login page. If you're still signed in, open app.intertwinedfinance.com/dashboard instead of logging in again.
You'll also see this screen if the web address doesn't match a page in Intertwined, for example a bookmark to a page that has moved or a link that got cut short. If Try again keeps landing you back here, start from your dashboard and click through.
A spinner that won't stop
Intertwined gives up waiting after about 30 seconds and shows an error instead of spinning forever. If a page is still spinning after a minute, something stalled before it could get that far.
Reload the page.
If you see "The server took too long to respond. Please try again.", wait a minute and try again. Large classes and pages with lots of courses take longer to load, especially the first time you open them in a day.
If the spinner returns on every page, try the quick fixes above, then check whether colleagues have the same problem.
Part of the page loaded, with a message where something should be
Some pages load in pieces. If one piece fails, it says so and the rest of the page keeps working. You might see:
"Your dashboard didn't load." with a Try again link on your dashboard.
"Activity couldn't be loaded. Refresh the page to try again." on a class's Overview.
"Couldn't load completions. Please try again." in an assignment's completion list.
A dash instead of a number, with "Couldn't load progress," "Couldn't load scores," or "Couldn't load activity" underneath.
None of these mean your data is gone; that piece didn't arrive this time. Click Try again where there is one, or reload the page.
A blank page right after an update
We release improvements to Intertwined regularly. If you had a page open during an update, the next click can need files the browser no longer has. Intertwined notices this and reloads itself once. If you're left with a blank white page, do a hard reload (Ctrl Shift R, or Cmd Shift R on a Mac).
A blank box inside the page
Several parts of Intertwined are shown inside the page from our other sites: the Teaching Toolkit, the Development and Advocacy pages, the students' Glossary, News, and Finn AI, OpenStax books, some Arcade games, and the Investing Simulator's market charts. If one of these shows an empty area, a gray box, or a browser message such as "refused to connect," your network or a browser extension is blocking that site. The rest of Intertwined keeps working.
Turn off ad blockers and privacy extensions for app.intertwinedfinance.com, then reload.
If it happens on every school device, ask your IT team to allow the addresses in School networks, devices, and browsers: what Intertwined needs.
A lesson video won't play
Lesson videos play from YouTube. If the rest of the lesson loads but the video area is blank or shows a YouTube error, your school probably restricts YouTube on that device or account. Ask your IT team whether the videos can be allowed for students, or show the video from your teacher computer.
The page looks wrong
Plain-looking text: if Intertwined's fonts are blocked, pages fall back to your computer's standard font. Everything still works.
Squeezed or cut-off layout: reset your browser zoom (Ctrl 0, or Cmd 0 on a Mac) and widen the window. The Teacher Portal is designed for a laptop or desktop screen.
Buttons that do nothing: a browser extension may be interfering. Try a private window.
The chat bubble is missing
The chat bubble appears for signed-in teachers on every Teacher Portal page. If you don't see it, reload the page. If it still doesn't appear, an extension or your network may be blocking it; try a private window or another network. You can always reach us by email (see below).
When it's on our side
If Intertwined fails the same way on several devices and networks, for you and for colleagues, or the login page says "We couldn't reach the server. Check your internet connection and try again." everywhere, our service may be temporarily unavailable. Wait a few minutes and try again. Work that was already saved stays saved.
Still stuck?
Message us from the chat bubble, or if you can't get into Intertwined at all, email [email protected]. Include the web address of the page (copy it from the address bar), what you clicked right before it happened, the exact message, your browser and device, and a screenshot. See Getting help: chat, bug reports, and feature requests.