Your profile holds your name, username, email and school, along with your plan, your password and the log out button. This article explains each part, how to change what can be changed, how signing in and out works (including why you're occasionally signed out on your own), and how to reset a forgotten password.
Open your profile
Click your name at the bottom of the sidebar. The My profile page has two cards:
The top card shows your name, your role, your username and school, and your Account details: Full name, Username, Email and Institution.
The settings card underneath has your plan, Password, Support Center and Log out.
Change your name, username or school
Click Edit profile in the top-right corner.
Update First name, Last name, Username or Institution / organization. All four are required.
Click Save changes. You'll see "Profile updated successfully." Click Cancel to leave without saving.
A few things worth knowing:
Your name is how students and co-teachers see you.
Your username is one of the two things you can log in with (the other is your email), so if you change it, use the new one next time. If someone else already has it, you'll be asked to choose a different one.
Your institution matters for school plans. If your school or district has a plan with us, this name is one of the ways your account is connected to it, so use your school's full name. See School and district licenses: how coverage works.
Change your email address
Your email can't be edited on the profile page; it's marked "contact support to change". Message us through the chat bubble while you're signed in, tell us the new address, and we'll update it. Your email is where password resets go, so keep it current, especially if you move schools.
Your plan
The first row of the settings card names your plan and tells you what's next: who covers it if your school pays, your renewal or end date if you subscribe to Intertwined Solo, or a note about upgrading on Free. See plans opens the plans page, and Solo subscribers also see Manage billing. See Intertwined plans explained and Subscribing to Intertwined Solo and managing your subscription.
Change or reset your password
There's one way to set a new password, whether you remember the old one or not: an email link.
On My profile, click Reset password in the Password row. (Signed out? Click Forgot password? on the login page instead.)
On the Forgot your password? page, enter the email on your account and click Reset password.
You'll see Check your email. Look for "Reset Your Password - Intertwined Finance" from [email protected] and click RESET PASSWORD. The link works for 24 hours.
On the Reset your password page, enter your Email Address, a New Password, and the same password again under Confirm New Password. Use at least 8 characters with an uppercase letter, a lowercase letter, a number, and a symbol.
Click Reset password. When you see Password reset successful, click Continue to login and sign in with your new password.
Resetting your password also confirms your email address, if you never clicked the original confirmation link.
Signing in
Log in at app.intertwinedfinance.com/login with your Email or username and your password. You'll land on your Dashboard, or back on the page you were trying to open.
If you see "The email or password you entered is incorrect. Please try again.", check for a space after your email or username first. The field doesn't remove extra spaces, so a stray one at the end makes a correct password fail. For other messages, see You can't log in, or you see a connection error.
Logging out, and being signed out automatically
To log out, open My profile and click Log out in the last row. It signs you out of the browser you're using. Always log out on a shared or classroom computer, because the next person to open Intertwined there would otherwise be in your account.
For security, a sign-in lasts a few days. After that you're signed out automatically, even if you're in the middle of something, and taken to the login page. Sign in again and you'll usually land back on the page you were on. If you were halfway through a form, you may need to start that form again, so on a long editing session it's worth saving as you go.
Tips
Save the login page as a bookmark rather than a page deep inside the portal. It always works, whether you're signed in or not.
If reset emails don't arrive, check spam or junk and any quarantine your school's email system uses. School filters often hold messages from outside senders for a while.
Use a password you don't use anywhere else. Your account can see your students' names and work.
If you're helping a student with their password, that's a different process; see Helping a student with a forgotten password, username, or email.
Common questions
Can I change my password without the email?
No. Every password change goes through the reset email, so you'll need access to the email on your account. If you've lost access to that address, message us and we'll help.
I forgot my username.
Log in with your email address instead; the login field accepts either. Your username is shown on My profile once you're in.
Why did Intertwined sign me out?
Sign-ins last a few days and then end automatically. Nothing is wrong with your account; sign in again.
Can I delete my account?
There's no button for that in the portal. Message us through the chat bubble and we'll help.