When a student says "I don't see it," the course or assignment almost always exists; something between it and the student is doing its job. A course has to be added to the student's class, units can be locked, assignments wait for their publish date, and an assignment can be aimed at a group. This article walks through each of those in the order worth checking, with the fix for each.
Before you start: it helps to see what the student sees. Ask them to open Courses or Assignments in their sidebar and tell you exactly what's on screen, including any message. To look at the course from the student side yourself, see Previewing a course as your students see it.
Is the student in this class?
Everything a student sees comes from the class they belong to. Open the class from Classrooms, click the Students tab, and look for the student.
Not listed: they haven't joined this class. They may have used a code from a different class (yours or a colleague's), or they haven't joined yet. Send them the right code; see A class code or join link isn't working.
Listed, but they still see nothing: they may be logged in to a different account than the one on your roster, often a second account made with a new email. Ask them to click their name at the bottom of their sidebar. The My profile page shows the name and username they're logged in with. If it doesn't match your roster, have them log out and log in to the account that's in your class.
Is the student in more than one class?
A student account can belong to several classes, and each class membership keeps its own courses, assignments, and progress. The Student Portal shows a student one of their classes at a time, and students can't choose which one. So a student who is in two classes (two of your periods, or your class and a colleague's) may be looking at the other class's courses and assignments, and any lessons they finish count there.
Check whether the student appears on more than one of your rosters. You can search for them with Find a student (⌘K on a Mac, Ctrl K elsewhere).
If they're only meant to be in one class, remove them from the other. See Removing students and students in more than one class, which also explains what is kept and lost.
Have the student log out from My profile and log back in so their portal refreshes.
Is the course added to the class?
Students only see courses that have been added to their class. A course you've browsed in the Library, or added to a different period, doesn't appear for this class.
Open the class and click Coursework > Assigned Courses.
If the course isn't listed, add it. See Adding a course to your classroom.
Ask the student to refresh their Courses page.
Is the unit or section locked?
If you use Manage Access to open a course a unit or section at a time, students see the whole outline but can only open what you've opened. In the student's course outline, closed sections are labeled Locked (or Opens with a date, if you scheduled one), and a student who follows a link to locked content sees "Your teacher hasn't opened this yet."
Open the class and click Coursework > Manage Access.
Find the unit or section and check whether it's open or locked. A unit with some sections open shows Partly open.
Open what students need (or use Open all), then click Save. You'll see "Saved. Students see the change right away."
If a student had the course open already, they should refresh the page to pick up the change.
Manage Access is part of Intertwined Solo and school plans. More detail is in Manage Access: choosing which units students can open.
Has the assignment's publish date arrived?
Every assignment has a Publish date. Students see it from that date on, which lets you stage work ahead of time. Until then it's invisible to students, even though it shows in your own list.
Open the class and click Coursework > Assignments.
Check the assignment's publish date. A publish date can't be changed once the assignment exists, so if students need it now, delete the assignment and create it again with today as the publish date. See Editing, rescheduling, and deleting assignments.
Is the assignment aimed at someone else?
When you create an assignment you choose who gets it: Whole class, Groups, or Specific students. An assignment for a group or for specific students is invisible to everyone else, including a student who joined the class after you made it, or one who isn't in the group yet. Groups here are the class's Investment Groups from the Investing Simulator.
Open the assignment and check who it's assigned to.
For a group assignment, add the student to that group. For an assignment to specific students, the audience can't be changed after it's created, so create a new assignment for the student (or delete and recreate the original for everyone who needs it). See Assigning work to the whole class, a group, or individual students.
Students who join late get every whole-class assignment automatically, including ones published before they joined.
Is the student looking under the right filter?
The student Assignments page opens on Upcoming, which shows work that's still to do and not yet late. Overdue work sits under Overdue and finished work under Completed. Ask the student to click All. The page also has a calendar view and a search box, and a search left in the box hides everything that doesn't match.
Is it a Twine Town checkpoint?
Twine Town checkpoint assignments only show while Twine Town is turned on for the class. If you've turned Twine Town off, unfinished checkpoints disappear from students' lists until you turn it back on; finished ones stay. See Twine Town: teacher guide.
Was the course or assignment removed?
If a course was removed from the class, or an assignment deleted, students no longer see it. Check Assigned Courses and Assignments for the class, and ask any co-instructors whether they made a change. See Removing a course from your classroom.
Still stuck?
Ask the student to refresh the page, then log out and back in. If they still don't see it, message us from the chat bubble in the corner of any Teacher Portal page. Tell us the class name, the student's name and username, the course or assignment, and what the student sees (a screenshot from their screen is ideal). See Getting help: chat, bug reports, and feature requests.