Did you finish something, but Intertwined doesn't show it as done? That's frustrating, especially before a due date. The good news: your work is usually still there, or it needs one more click. This article explains when Intertwined saves your work, then walks through the most common reasons it looks like it didn't.
How saving works
Lessons
A lesson is marked finished when you click Complete & continue at the bottom of it, or Start Quiz on the last lesson of a section. A finished lesson shows a green Completed tag at the top.
Reading a lesson and then leaving another way, like clicking something in the menu, using the lesson list, or closing the tab, doesn't mark it finished. The next lesson stays locked until you go back and click the button.
Quizzes
Each answer saves the moment you click Submit answer. That's why the quiz says "Your progress is saved. Questions you've already got right won't come back." If you leave partway through, open the same quiz again and you'll pick up where you left off. The questions you already got right stay done.
A quiz counts as finished when you answer its last question correctly. If you open a finished quiz, you'll see QUIZ COMPLETE.
Simulators
Each simulator saves your moves as you play. Some, like the Business Simulator, have their own save step and show a notice when saving is off. More on that below.
Work saves to one account and one class
Everything you do saves to the account you're logged in to, in that class. A different account or a different class won't show it.
A lesson you read isn't checked off
Open the course and go to that lesson.
Scroll to the bottom and click Complete & continue (or Start Quiz if it's the last lesson).
Look for the green Completed tag when you go back to it.
If you clicked the button and it still isn't checked off, your connection may have dropped at that moment. Refresh the page and try once more.
Your quiz started over, or your score looks different
When you come back to a quiz, it starts at the first question you haven't gotten right yet. That can look like starting over, but your correct answers are still saved. The score counts every try, including the ones from before you left, so leaving and coming back doesn't reset it.
If the quiz really is back to the beginning, check that you're on the same account and in the same class you used before (see "Your work is gone" below).
You clicked Submit answer and nothing happened
Your answer probably didn't reach Intertwined, often because of a weak connection.
Check your Wi-Fi.
Click Submit answer again.
If the page seems stuck, refresh it. Your earlier answers are saved, and you'll go back to the question you were on.
Your work is gone after you logged in again
This almost always means you're in a different account or class than before.
Two accounts: click your name at the bottom of the menu and check the username. If you made an account and your teacher also made one for you, your work is in whichever one you used. Log in to that one.
Two classes: each class keeps its own progress, even in the same course. Work you did in one class doesn't show in the other. See Joining another class.
You got signed out in the middle of something
You stay signed in for a few days, then Intertwined asks you to log in again, even in the middle of a lesson or quiz. Anything you finished before that (lessons you completed, answers you submitted) is saved. The answer you were working on at that moment may not be. Log in, and you'll go back to the page you were on.
Your teacher says it isn't done, but you finished it
Open your Reports page and look for the work there. If Reports shows it as done, tell your teacher. They may need to refresh their page.
If Reports doesn't show it, check the sections above: a lesson without Complete & continue, a quiz that's missing its last correct answer, or a different account or class.
For an assignment, check that you finished the exact section or simulator your teacher assigned.
Simulator notices about saving
"Reconnecting…" (Business Simulator)
The full message says "We can't reach the server right now. Your changes are still here; save them once this goes away." Keep the tab open, check your Wi-Fi, and click Save your plan when the notice disappears. It's best not to refresh while the notice is showing.
"Paused." (Business Simulator)
"Your teacher has paused the simulation. You can look around, but saving is off until they resume." Wait for your teacher to start it again.
"Simulation frozen." (Economy Simulator)
Your teacher has paused the round, usually for a class discussion. Actions are locked until they resume or move to the next round.
"You left the quiz"
This message isn't a saving problem. It shows when you switch to another tab or app during a quiz. The question is hidden while you're away, and your teacher can see how often you leave. Your answers so far are still saved. See Quiz rules: why copying and pasting is turned off.
Tips to keep your work safe
Use a steady connection for quizzes. If the Wi-Fi is spotty, wait for each answer to respond before clicking again.
Keep Intertwined open in one tab at a time.
Always finish a lesson with Complete & continue, not the menu.
Log in to the same account every time, especially on shared computers.
Still stuck?
Tell your teacher. Say what you finished, about when you finished it, and which device you used. A screenshot of your Reports page helps too. See Getting help when you're stuck.