Forgot your password? It happens to everyone. If you signed up yourself with a class code, you can reset it in a couple of minutes with a link we email you. If your teacher made your account, the reset email can't reach you, so your teacher is the one to ask.
Before you start: Check which kind of account you have. If you typed your own email on a sign-up form, follow the steps below. If your teacher handed you a username and password (often on a slip of paper or a list), skip down to "If your teacher made your account."
Reset your password by email
Go to app.intertwinedfinance.com/login and click Forgot password? above the password box.
On the Forgot your password? page, type the email you signed up with into Email Address.
Click Reset password. You'll see Check your email.
Open your email. Look for "Reset Your Password - Intertwined Finance" from [email protected].
Click RESET PASSWORD in the email. The link works for 24 hours.
The Reset your password page opens. Type the same email again in Email Address.
Type your new password in New Password and again in Confirm New Password.
Click Reset password. When you see Password reset successful, click Continue to login and log in with your new password.
Already logged in and want a new password? Open your profile from the bottom of the menu and click Reset password. It takes you to the same page and works the same way.
Choosing a new password
Your new password needs:
At least 8 characters
An uppercase letter and a lowercase letter
A number
A symbol, like ! # or -
The form doesn't mention the symbol, but your new password won't be accepted without one. Add one from the start.
If your teacher made your account
Accounts your teacher creates aren't connected to your own email, so a reset email has nowhere to go. Ask your teacher instead. They may still have the list of usernames and passwords they made for the class, and if not, they can get help from Intertwined.
Not sure which kind you have? Your profile shows your email. If it ends in @bulk.intertwinedfinance.com, your teacher made your account.
If something goes wrong
The email never arrives
Wait a few minutes, then check your spam or junk folder.
Make sure you typed the same email you signed up with.
Some school email systems block outside mail. If nothing arrives, ask your teacher. Your school may need to allow mail from [email protected].
You see an error instead of "Check your email"
The email you typed may not match any account. Check it for typos, or try another email you might have used. If you still can't get in, ask your teacher.
"Invalid token."
This shows on the Reset your password page when the reset link didn't work. Usually the link is more than 24 hours old or was already used, or the email you typed on that page isn't the one on your account. Go back to Forgot password? and request a new link, then use the newest email.
"Passwords must have at least one non alphanumeric character."
Your new password needs a symbol. Add one, like ! or #, and click Reset password again.
"Passwords don't match"
The two password boxes are different. Retype both carefully. Click the eye icon to see what you typed.
"Please enter a valid email address"
Check the email for typos. It needs an @ and an ending like .org or .com.
Tips
If you ask for more than one reset email, use the newest one.
Pick a password you'll remember, and save it somewhere safe.
Never share your password in a chat or a screenshot, even when you're asking for help.
Common questions
Can I reset my password without an email?
Not on your own. Ask your teacher for help.
I remember my password but not my username. What do I do?
If you signed up yourself, log in with your email instead of your username. Both work.
Does resetting my password erase my work?
No. Your courses, quiz scores and simulators stay exactly where they were.
I reset it, and it still says my password is wrong.
Check for an extra space at the end of your username and make sure Caps Lock is off. See I can't log in for more fixes.