Can't get in? Don't worry, this is usually quick to fix. Find the message you see on the login page below. Each one means something different, so matching the exact words gets you to the right fix fastest. The messages show up in a red box above the login form, or in red under a box.
"The email or password you entered is incorrect. Please try again."
Intertwined couldn't match what you typed to an account. This is the most common message, and it's almost always a small typo.
Check your username or email for a space at the end. Phones often add one after a word they autocomplete. Delete it.
Check Caps Lock. Capital letters matter in your password ("Tape-139" isn't "tape-139").
Click the eye icon in the password box to see what you typed.
Try your email instead of your username, or the other way around. Both work if you signed up yourself.
If your teacher made your account, type the username and password exactly as your teacher wrote them.
Still not working? Reset your password with Forgot password? (see Forgot your password?). If your teacher made your account, ask your teacher.
Trying again won't lock you out, so take your time.
"Password must be at least 8 characters"
This shows in red under the password box. Every Intertwined password is at least 8 characters long, so what you typed can't be right. Check that you typed the whole password, then try again.
"We couldn't reach the server. Check your internet connection and try again."
Your browser couldn't get an answer from Intertwined. Your internet might be down, but more often Intertwined itself is having a short problem, or your school's network is blocking it.
Open another website. If nothing loads, reconnect to Wi-Fi and try again.
If other websites work, wait a few minutes, then refresh the page and log in again.
Still stuck after 10 minutes, or the whole class sees it? Tell your teacher. They can check with Intertwined.
"We couldn't sign you in. Please try again."
Something interrupted the login. It can be a slow connection, or an earlier sign-in that's still saved in this browser.
Click Log in again.
Try a private or incognito window. If that works, the regular browser has an old sign-in saved in it.
To clear it, go to app.intertwinedfinance.com/profile. If a profile opens (even someone else's), click Log out, then log in as yourself.
If it keeps happening, tell your teacher which computer and browser you're using.
"Something went wrong on our end. Please try again in a moment."
Intertwined had a problem on its side. It's not something you did.
Wait a minute or two, then try again.
If it keeps happening, tell your teacher so they can let Intertwined know.
You logged in, but you're back on the login page
Two things can cause this.
You opened app.intertwinedfinance.com. That address always shows the login page, even when you're signed in. Bookmark app.intertwinedfinance.com/dashboard instead.
Your sign-in ran out. You stay signed in for a few days, then Intertwined asks you to log in again, even in the middle of something. Log in, and you'll go back to the page you were on.
You don't have an account yet
If you've never signed up, you'll need the class code from your teacher first. See Creating your student account with a class code. If your teacher is making accounts for the class, wait for them to give you your username and password.
You forgot your username
If you signed up yourself, log in with your email instead. If your teacher made your account, ask your teacher for your username.
Tips
Type your username and password instead of letting the browser fill them in. Autofill on a shared computer may be someone else's.
Keep your username and password somewhere safe outside Intertwined.
On a shared computer, log out from your profile when you're done.
Still stuck?
Ask your teacher. Tell them the exact message you see, whether you signed up yourself or they made your account, and what device you're using. Your teacher can contact Intertwined if they need to. See Getting help when you're stuck.