Stuck on something in Intertwined? Your teacher is your go-to person. There's no chat button for students inside Intertwined, so you won't find a help bubble on your screen. Your teacher can fix most things themselves, and for anything they can't, they can contact the Intertwined team directly. This article shows how to help yourself first, and what to tell your teacher so they can help you fast.
Try these first
Refresh the page. It fixes more problems than you'd think, especially if something your teacher just added isn't showing up.
Read the message on the screen. Many messages say exactly what's going on, like "Your teacher hasn't opened this yet."
Check the help articles. Click Support Center at the bottom of the menu to open them in a new tab. The ones below cover the most common problems.
Things only your teacher can do
Some problems can't be fixed from a student account, so save yourself the time and go straight to your teacher for these:
Adding a course to your class, or opening a locked unit or section
Starting a simulator for your class, or adding you to one that's already running
Turning Twine Town on or off for your class
Adding you to their class, or removing you from it
Helping with an account your teacher made, including a forgotten password
Changing the email on your account
What to tell your teacher
The more your teacher knows, the faster they can help. Include:
What you were trying to do. For example, "I was trying to start the Unit 3 quiz."
What happened instead. If there's a message, copy it word for word.
What you clicked right before it happened.
Where you were. The name of the page, or copy the web address from the top of your browser.
Your username, and whether you signed up yourself or your teacher made your account.
Your device and browser, like "school Chromebook, Chrome" or "iPhone, Safari."
Whether it happens every time, or only once in a while, and roughly when it started.
Take a screenshot
A screenshot shows your teacher exactly what you see. Here's how on common devices:
Chromebook: press Ctrl and the Show windows key (the one with stacked rectangles).
Windows: press the Windows key, Shift and S, then drag over the part you want.
Mac: press Cmd, Shift and 4, then drag over the part you want.
iPhone: press the side button and the volume up button together.
Android: press the power button and the volume down button together.
Important: Don't take screenshots during a quiz. Intertwined notices screenshot attempts on quiz pages and reports them to your teacher. If you have a problem in a quiz, describe it in words instead, or take the screenshot after you've left the quiz.
Never include your password in a screenshot or message. No one helping you needs to know it.
How your teacher gets help from Intertwined
Teachers have a direct way to reach the Intertwined support team from their Teacher Portal. If your teacher can't fix something, they can pass along your details and screenshot. That's why a clear description from you matters: it's what the support team will see too.
While you wait
Keep going with something else. If a simulator won't load, work on your course. If a unit is locked, review an earlier section or try a calculator on the Resources page.
Have a question about money itself, not about Intertwined? Finn AI can help explain ideas, and the Glossary on the Resources page has short definitions.
Common questions
Can I contact Intertwined myself?
Students get help through their teacher. Your teacher knows your class and can fix most things right away, and they can reach Intertwined when they need to.
My teacher is out today. What should I do?
Write down what happened (or take a screenshot) so you don't forget the details, and work on something else for now. You can also ask a substitute or another teacher at your school who uses Intertwined.
What if my whole class has the same problem?
Let your teacher know right away. When everyone sees the same thing, it's often a school network issue or a short problem on Intertwined's side, and your teacher can check.
I found a mistake in a lesson.
Tell your teacher which course, unit, section and lesson it's in, and what looks wrong. They can pass it along.