Deletion is meant to be intentional, but mistakes can happen. Here's what to do.
Accidentally Removed a Student From a Classroom
This is the more recoverable scenario.
What was lost:
The student no longer appears in your classroom roster
Their data no longer flows into your Classroom Performance or Gradebook for this class
What was preserved:
The student's account still exists
Their lesson progress is intact on their account
Their simulator activity is preserved
How to recover:
Share your class code with the student.
Have them log into their existing account.
From their dashboard, they can rejoin your classroom using the class code.
Once they rejoin, their progress reconnects automatically — Gradebook entries reappear, simulator data flows back into your view.
No support contact needed. This is a fully self-service recovery.
Accidentally Deleted a Classroom
This is the harder scenario.
What was lost:
The classroom itself disappears from All Classes
Assignments tied to the classroom
The class code stops working
Co-instructor access
Aggregated Gradebook and Classroom Performance data
What was preserved:
Student accounts (they still exist)
Student progress on individual lessons (tied to their accounts)
How to recover:
Deleted classrooms cannot be self-recovered from the portal. Contact support immediately with:
Your teacher account email
The approximate name of the deleted classroom
When you deleted it (within hours, not days)
Whether you need student data, assignment structure, or both recovered
Recovery isn't guaranteed and is more likely the sooner you contact us. After a certain period, deleted classroom data may be permanently purged from our systems.
How to Recreate a Classroom Manually
If support can't recover the deleted classroom:
Create a new classroom (see 2.1)
Assign the same courses (see 3.2)
Share the new class code with students
Have students rejoin
Their personal lesson progress will still be intact — so the new classroom will quickly populate with their existing mastery data
Recreate any assignments you need (assignments don't survive, but the underlying student work does)
This is annoying but not catastrophic. Most teachers can rebuild a classroom in under 30 minutes.
How to Prevent Accidental Deletion
A few practices reduce the risk:
Read the Danger Zone warning carefully. The red Danger Zone label is intentional — pause before clicking.
Don't delete at end of year. Archive classrooms by renaming them (e.g., "Personal Finance – Period 1 – 2025–2026"). They take up no resources and preserve all your data.
Be careful when teaching multiple sections. If you teach the same course across multiple periods, double-check you're in the right classroom before deleting. The classroom name and Date Created should match what you expect.
Use co-instructor access carefully. Anyone with co-instructor access can delete the classroom. Only add educators you trust to make irreversible changes.
When in Doubt, Don't Delete
If you're unsure whether to delete:
Wait a day. The decision is rarely urgent.
Ask yourself: "What would I lose if I deleted this?"
Consider archiving (renaming + leaving alone) instead
Deletion should only be for genuinely unwanted classrooms — test classes you made while learning the platform, accidental duplicates, or true cleanup.
Related articles:
2.5 Managing Your Student Roster
2.8 Deleting a Classroom (Danger Zone)
12.1 Getting Help